If you are going to employ Call centre managers, you will need to sign an employment agreement with them. This means you need to think about the terms of the contract of employment as well as your obligations as an employer before your employee starts working for you. Here we look at what the key points to include in yourCall centre manager employment agreement are as well as the nature of the Call centre manager role.
An employment agreement allows an employer to hire an employee. An employment contract specifies the rights and obligations of the employer and the employee. An employment contract will specify key information such as the employee's role, salary, work location, hours and holidays.
As a call centre manager (also called a contact centre), you'll ensure that calls, emails and webchats are answered by staff within agreed time scales and in an appropriate manner. Find out more about the role and job openings at Prospects.
A full-time employee will work between 35 and 40 hours a week usually spread over 5 days whereas a part-time employee will work less than 40 hours.
The key terms of a Call centre manager employment agreement are:
To create your employment agreement, create a Legislate account and select the employment agreement from the list of available contracts. Set the terms of the agreement and invite the apprentice to e-sign the contract directly from Legislate. Watch a Legislate tutorial of the employment contract creation process.
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