Refund and Cancellation Policy

1. Definitions:

Billing period: the time interval between each monthly payment collected

‘Company’, ‘Us’, ‘We’: Legislate Technologies Limited (Company number: 12307500) of 2 Littlegate street, Oxford, England, OX1 1QT

Completion of Service: previewing, adding parties to or signing the agreement

Monthly Subscription: subscription plan paid on a monthly basis with a resettable allowance

Pay as you go: subscription plan paid on a one-off basis depending on the number of contracts  

‘You’: the customer

2. Pay as you go:

You can cancel your subscription and request a refund within 10 business days of your subscription commencing, as long as Completion of Service did not take place, by emailing the Company at support@legislate.tech. Refund requests will be assessed on a case by case basis and the Company reserves the right to refuse to issue a refund. The Company will consider the reasons for your request and get back to you within 5  business days from the receipt of your request with a decision. If a refund request is approved then the refund will be made using the same method of payment used at the time of purchase. If your request for a refund has been approved after providing your payment details but the payment has not been collected yet, the payment will not be collected.

3. Monthly Subscription:

At the start of each new billing cycle, you can cancel your subscription and request a refund within 10 business days, as long as Completion of Service did not take place, by emailing the Company at support@legislate.tech. Refund requests will be assessed on a case by case basis and the Company reserves the right to refuse to issue a refund. The Company will consider the reasons for your request and get back to you within 5  business days from the receipt of the request with a decision. If a refund request is approved then the refund will be made using the same method of payment used at the time of purchase.If your request for a refund has been approved after providing your payment details but the payment has not been collected yet, the payment will not be collected.You can cancel your subscription at any time after the first month and you will have access to the platform until the end of the relevant billing period. No further payments will be taken afterwards.

4. Circumstances under which the Company may issue a refund include but are not limited to:

  • Purchase by mistake
  • Service not suitable for intended purpose and the Company is not able to remedy the contract
  • Service no longer needed

In other circumstances, we will do our best to understand your specific situation and may proceed on a case by case basis and approve refunds at our discretion.