If you are going to take on Customer service practitioner apprentices from a government-funded program, you will need to sign an apprenticeship agreement with them. This means you need to think about the terms of this agreement before you begin work with your apprentice. Here we look at what the key points to include in your apprenticeship agreement are as well as the available funding for the Customer service practitioner apprenticeship.
The apprenticeship agreement is a statutory requirement for the employment of an apprentice in connection with an approved apprenticeship standard. An apprenticeship agreement must be in place when an individual starts a statutory apprenticeship programme and should remain in place throughout the apprenticeship. The end date is when the end-point assessment is due to be completed.
The Customer service practitioner apprenticeship typically lasts 12 months and the end of qualification assessment is provided by Ofqual.
The apprentice will learn to provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
The Customer service practitioner apprenticeship is a Level 2 Sales, marketing and procurement apprenticeship and the maximum funding available for employers is £3,500. You can find more information about the role and funding from the Institute for Apprenticeships and Technical Education.
The key terms of an apprenticeship agreement are:
To create your Customer service practitioner apprenticeship agreement, create a Legislate account and select the agreement from the list of available contracts. Set the terms of the agreement and invite the apprentice to e-sign the contract directly from Legislate.
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